Gift Certificates
International Customers
Ordering Online
Returns & Exchanges
Shipping
Wishlists & Registries
Gift
Certificates
How
do I order gift certificates?
We offer gift
certificates in $25 $50 $75 & $100 increments. You can select and purchase
a gift certificate here.
Do you
offer paper gift certificates?
We offer electronic
gift certificates that can be emailed to anyone right from your goobox
account. You also have the option to print out a gift
certificate to give (tip: use card stock when printing)
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International
Customers
Do
you ship outside the US?
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I
have questions regarding my international shipment. Can you help
me?
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Do
I need to pay any duties/taxes when the goods arrive?
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How
do I contact Bongo International?
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Will
my goods be automatically forwarded to me?
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How
does the Bongo process work?
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What
is your return policy on International shipments?
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Ordering
Online
Can
I place an order over the phone?
Sure.
Sometimes it's easier to talk to a real live human when placing an
order. We're
available Monday through Friday between 10:00 AM and 6:00 PM Eastern.
Our number is (888) 578-3492. If
you aren't able to get us on the line, please leave us a message.
We'll get back to you as soon as we can.
Do you
charge tax?
We are based in Sarasota, Florida
therefore we charge sales tax to all orders shipping to a Florida
address.
What are my
payment options?
Paypal is our merchant provider which
allows you to pay with your Master Card, Visa, American Express &
Discover Card. We also accept goobox gift certificates as
payment as well.
What is the
status of my order?
We will email you every step of the
way, from receiving your order, processing & packing to when it
has shipped. You can also check the status of your order from
your account.
Is
your website secure?
Do
I get an order confirmation?
Yes. You will receive
an email confirmation regarding your order, processing & packing
and when it has shipped. You can also check the status of your
order from your account.
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Returns
& Exchanges
What
is your return policy?
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My
item arrived damaged, now what?
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Do
you pay for return shipping?
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How
do I exchange an item?
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Is
there a warranty on your products?
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Free
gift with purchase terms & conditions
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What
if I refuse shipment?
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Shipping
What
is included with free shipping?
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Is
there any way to ship my order faster?
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When
will my order ship?
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How
will you ship my order?
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Wishlists
& Registries?
Do
you offer giftwrapping?
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Can
I create a wishlist or registry?
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Can
I search for a wishlist or registry?
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Can
I make a wishlist or registry private?
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